Policy

Shipping

Last updated 18 August 2026

Delivery times

We dispatch within one business day where possible. Estimated delivery is 7-15 business days from dispatch.

These are estimates rather than guarantees. Carrier delays, customs inspections, severe weather and public holidays can extend them.

Shipping cost

Free shipping on the SweepPilot S40. Any cost for other items is shown at checkout before you pay.

Tracking

You receive a tracking number by email as soon as your order leaves. If tracking has not updated for several days, email us and we will chase the carrier.

Addresses

Please check your delivery address carefully at checkout. We cannot redirect a parcel once dispatched, and redelivery caused by an incorrect address may be chargeable. If you spot a mistake immediately, email us - if the order has not shipped we can usually correct it.

Duties and taxes

Sales tax, where it applies, is calculated at checkout. For deliveries outside the United States, import duties or local taxes may be payable to the carrier or your local authority and are your responsibility.

Damaged parcels

If your parcel arrives visibly damaged, note it with the driver where possible and email us within 7 days with photographs of the packaging and the product.

Lost parcels

If tracking shows no movement for 10 business days, contact us. We will open an investigation with the carrier and, if the parcel cannot be found, send a replacement or refund you in full.

Questions

Email sweeppilotsupport@gmail.com with your order number and we will reply within two business days.